How do I organise a permanent disconnection?

If your property is to be moved or demolished and will be permanently disconnected you will need to contact your electricity retailer.

There may also be some costs involved with the disconnection.

For overhead connections, an Aurora Energy approved contractor will remove the fuse and disconnect the service cable from the pole and will remove it from the site.

For underground connections, an Aurora Energy approved contractor will remove the fuse from the pillar and the cable boundary from the ground.

Both overhead and underground connections will then have the supply tested to ensure that the connections are no longer live.

TEMPORARY DISCONNECTIONS

Temporary disconnections are typically used for house maintenance including painting, re-roofing and spouting. You can arrange this work with an Aurora Energy approved contractor, who will pull the fuse at the pole or pillar to disconnect the power supply to the house. The contractor will leave a tag to ensure that any other utility provider or contractor is alerted to the disconnection. When you advise the approved contractor that the maintenance work has been completed, the contractor will return to reinstate the fuse in the pole or pillar and remove the tag.